Privacy Policy

Terms and Condtions

What Personal Information We Collect
As set forth in more detail below, OPRA (”We”) collects personal information that you provide when you register on the website ("Site"). This information includes your first and last name, email address, phone number and a password when you create your account. We may ask you to confirm your personal information when you contact our Customer Service department. This will allow us to protect your confidentiality by verifying your identity.

Ordering Information
When you order recycling supplies or request a pallet pickup from OPRA, we collect information that allows us to ship your order or pickup your empties. This includes the name, address and phone number of the intended recipient(s) or pickup location.

Other Times we may collect personal information
From time to time, we may conduct surveys via this Site, email, other media. If you participate, we may collect your name, email address and mailing address and other personal information. We will never sell or rent such information to any third parties.

How we use your personal information
Information we collect the site may be used to enhance your experience in the following ways:

  • Deliver merchandise and services that you purchase online
  • Prevent fraud
  • Confirm your orders
  • Respond to your customer service inquiries or requests
  • Comply with valid legal procedures, requirements, regulations or statues
  • Send updates regarding pricing changes, promotions and other communications

When and With Whom We Share Your Personal Information
We limit access to personal information about you to employees whom we believe reasonably need that information in order to provide products or services to you, or in order to do their jobs. We never sell or rent your personal information to any third parties under any circumstances. We will share personal customer information and/or purchase history only with our agents, representatives, service providers and contractors for limited purposes.
Aside from the purposes described above, we will never share your personal information with any other third parties unless we have your express permission or under special circumstances, such as when we believe in good faith that the disclosure is required to prevent harm or injury (such as product recalls, fraud, claims or other liability), or to comply with valid legal processes (subpoenas, warrants) as required by law. We may share aggregated demographic and statistical information with our partners. This is not linked to any personal information that can identify any individual person.

How You Can Control the Use of Your Personal Information
We do not and will not sell or rent your personal information to anyone. You have the right to control your personal information as you see fit. You can modify or delete your personal information anytime.

How We Protect the Security of Your Personal Information
The security of your personal information is very important to us. We have physical, electronic and procedural safeguards that comply with federal regulations to protect personal information about you. Your personal information is transmitted to a secure Web server, not to some unknown or unauthorized server.
Ultimately, your personal information is protected by the password you created when you signed up for an account at OPRA’s Site (or another password you chose after changing a previous password). Please keep this password confidential. No Customer Service associated or any other representative of OPRA will ever ask you for your password.—is this true? You may change your password at any time.

Cookies and Other Computer Information
We may also collect information during your visit to the Site website through cookies and other commonly used information-gathering tools. A "cookie” is a small data file transferred by a website to your computer’s hard drive. These tools collect certain standard information that your browser sends to our Site website such as your browser type and language, access times, and the address of the website from which you arrived at the Site. The purpose of a cookie is to identify you when you visit the Site. Accepting the cookies used on our Site may give us access to information about your browsing behavior, which we may use to personalize your experience. Each browser is different, so check your browser’s "Help” menu to learn how to change your cookie preferences.
We also collect certain technical information from your computer each time you request a page during a visit to the Site. This information may include your Internet Protocol (IP) address, your computer’s operating system and browser type.

Payment for Recycled Items
We may offer payment for specific items that you recycle with this program. We do not pay for damaged items or items that are deemed unsuitable for remanufacturing or recycling. Buyback pricing, which changes periodically from time to time, is posted in the buyback section of the Site.

Payment Terms
We strive for quick inspection and payment. All shipments must have a valid Purchase Order, approved by an OPRA purchasing agent, in order to be received and paid. Please check our Buy-Back Price List, as prices can change without notice.

How to Decide What Marketing Communications You Receive from Us
We reserve the right to send you certain communications or other forms of marketing communications. You can choose to stop receiving any marketing emails from us at any time by using the contact us page, subject line: remove from email marketing.
Please allow up to 10 days for us to process your request.
The only email messages you will receive from us when you elect to not receive marketing communications will be to:

  • Confirmation of purchase orders or pallet pickup requests
  • Share other information about your order
  • Confirmation of purchaser order receipt
  • Respond to your customer service inquires
  • Answer any other questions you have about this Site

In addition, we may also need to send operational emails to inform you of any changes to the Site that may affect your personal information, or to announce product recalls.

How We Protect Your Privacy
The security of your personal information is very important to us. We never sell or rent your personal information to any third parties. We will work to protect the security and privacy of any personal information you provide to us and will only use it as we have described in our Privacy Policy.

More About Your Privacy
We value your trust, and pledge to you, our customer, that we will work to protect the security and privacy of any personal information you provide to us and that your personal information will only be used as set forth in this Policy. This includes your name, address, phone number, and email address, in addition to any other personal information that can be linked to you, personally. We may provide links to certain third party websites. This Privacy Policy applies only to activities conducted and personal information collected on this Site. Other websites may have their own policies regarding privacy and security.

Questions and Suggestions
If you have questions or suggestions, please contact us by mail at:

100 W. 18th Ave
North Kansas City, MO 64116

Changes to this Privacy Policy
We may update this policy. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your OPRA account, or by placing a prominent notice on the Site.

Your Acceptance of the Privacy Policy
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our site. Your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes.