Q:

What are the volume and item requirements for receiving OPRA’s listed buyback prices?

A:

You must have a combined total of 5 pallets/500 pieces listed on the OPRA buyback list. This can be a combination of any items listed; including ink and toner cartridges, fusers, and OEM/new product. All product must have originally have been sold and collected in the United States to be eligible for purchase. Items must pass OPRA’s quality inspection process to receive payment.

Q:

How must the items be packed for shipment to OPRA?

A:

Seller must pack items properly – OPRA is not responsible for items broken during shipping. Cartridges that are not packed in accordance with shipping guidelines and that are damaged during shipment may result in loss of payment or credit to the supplier. Please refer to the shipping instruction guidelines below for details on packaging information.

UPS shipments
Toner

• For ground shipments of toner, please utilize our CES program at CloverEnvironmental.com.

Inkjet

• Inkjets should be individually wrapped and master packed to protect the circuitry and nozzle from damage. Circuits should be placed facing upward and a protective layer should be used between each row to avoid scratching and damage to the print-head.

LTL shipments:

• Boxes must be stacked securely on pallets using shrink-wrap and strapping to avoid tipping or damage during transportation. Pallet height should not exceed 7 feet.
• Attach the provided barcoded pallet label which accompanies your purchase order to EACH pallet. Pallets received at facility not properly labeled may result in loss of payment or credit to the supplier.
• Record on label how many pallets are in the total shipment being sent, for example, Pallet 1 of 6.
• Email detailed packing lists to your purchasing rep. and include one copy with the shipment.
• Contact your purchasing rep with total number of pallets and requested ship date.
• Transportation teams will need a minimum of 24 hours to schedule your LTL pickup. Any special requests including full truckload shipments, lift gate services , residential pickups, additional shipping services or restricted dock hours may result in an additional 24 – 48 hours to schedule.

Q:

Who pays for shipping?

A:

OPRA will pay for shipping on all POs of at least 5 pallets/500 items listed on the buyback list at time of issuance. Prepaid shipping labels or freight arrangements will be provided upon PO acceptance. Due to increasing freight costs, additional fees incurred from special services needed at time of pickup, I.e - lift-gate, residential pickups, etc. may become the responsibility of the seller. In addition, OPRA requests only items listed on buyback lists to be included in shipments. For items not listed on buyback lists, seller may incur disposal fees applied to balance of your order which will cover incurred expenses for shipping, handling and disposal of unusable items.

Q:

What happens if items are lost or damaged during shipping?

A:

If the damage or lost shipment is the fault of our shipping company, OPRA will file a freight claim and absorb the loss. If the cartridge damage is due to improper packaging, then responsibility lies with the seller. If seller arranges shipping, all responsibilities lie with the shipper to file claims.

Q:

Will all items I send receive payment?

A:

Your company will receive payment for all items listed on the accepted PO that are received and pass OPRA’s quality inspection, including circuit testing on ink cartridges. For questions regarding specific inspection criteria, please contact your dedicated OPRA purchasing team. OPRA is not responsible for, and will not issue payment for items broken during shipping. Damaged/rejected items will be recycled according to ISO standards.* *Sellers who want damaged/rejected cartridges returned must notify the purchasing agent at the time of PO issuance. Seller is responsible for return shipping costs on rejected/damaged cartridges.

Q:

When will I receive payment?

A:

We strive for quick inspection and turnaround. Current lead times for processing and payment are averaging 30 business days from the date shipments arrive to our inspection facilities. You can view status updates to your orders by logging into your account and going to po report.

Q:

Where can I view my receipt report?

A:

Your receipt report will be sent to you via email after inspections have been completed. You can also view it by logging into your account and going to report